Last Updated: July 2026
At Glixor, we are committed to delivering premium skincare products with the highest standards of quality and care. Your satisfaction is important to us. If you experience an issue with your order, we're here to help with a fair and transparent return and refund process.
Eligibility for Returns
Due to the personal nature of skincare products and for hygiene and safety reasons, we only accept returns under the following circumstances:
- You received a damaged or defective product.
- You received the wrong product.
- The product was missing from your order.
- The product was delivered with packaging that was significantly damaged during transit.
To be eligible for a return, you must notify us within 48 hours of receiving your order and provide clear photos or videos of the product and its packaging.
Non-Returnable Items
For hygiene and customer safety, the following items cannot be returned or exchanged:
- Opened or used skincare products.
- Products with damaged or missing original packaging caused after delivery.
- Products purchased during clearance or special promotional sales (unless damaged or incorrect).
- Products returned without proof of purchase.
Return Process
If your order qualifies for a return:
- Contact our customer support team within 48 hours of delivery.
- Share your order number along with photos or videos showing the issue.
- Our team will review your request within 2–3 business days.
- Once approved, we will provide instructions for the return or replacement process.
Please do not return any product without receiving confirmation from our support team.
Refund Policy
Once your returned product has been received and inspected, we will notify you of the status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing may take 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error, such as an incorrect or damaged product.
Replacement Policy
If you receive a damaged, defective, or incorrect item, Glixor will arrange a replacement at no additional cost, subject to product availability.
If the same product is unavailable, we may offer:
- A refund, or
- A replacement with a similar product of equal value (with your approval).
Order Cancellation
Orders may be cancelled only before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.
Skin Compatibility
Every person's skin is unique, and skincare results may vary.
As individual skin types and sensitivities differ, we cannot accept returns or issue refunds solely because a product did not produce the expected results or was not suitable for your skin.
We recommend performing a patch test before using any new skincare product.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Glixor is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with your order, please contact our customer support team through our Contact Us page.
Thank you for choosing Glixor. We appreciate your trust and remain committed to providing safe, effective, and high-quality skincare products with exceptional customer care.