Last Updated: July 2026
At Glixor, we understand that timely delivery is an important part of your skincare experience. We work with trusted courier partners to ensure your skincare products are packed securely and delivered safely to your doorstep.
Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During festive seasons, product launches, or promotional events, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation along with tracking details (where available).
Shipping Locations
Glixor currently ships across Australia.
If international shipping becomes available in the future, updates will be announced on our website.
Estimated Delivery Time
Delivery timelines may vary depending on your location.
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote Locations: 5–10 Business Days
These delivery estimates are approximate and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, Glixor may offer Free Shipping on selected orders or promotional campaigns.
Order Tracking
After your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp (where applicable), allowing you to monitor the delivery status of your package.
Delivery Attempts
Our courier partners will make delivery attempts according to their standard procedures.
If delivery cannot be completed due to:
- Incorrect shipping address
- Customer unavailability
- Refusal to accept the package
the order may be returned to us. Additional shipping charges may apply for re-dispatch.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping details.
Glixor is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information.
Damaged Packages
If your package appears damaged at the time of delivery:
- Inspect the package before accepting it.
- Take clear photos of the damaged packaging.
- Contact our customer support team within 48 hours of receiving the order.
We will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier service disruptions
- Government restrictions
- High order volumes
We appreciate your patience and understanding in such situations.
Lost Shipments
If your order has not been delivered within the expected timeframe, please contact our support team. We will coordinate with the shipping partner to locate your package and resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team through our Contact Us page.
Thank you for choosing Glixor. We are committed to delivering premium skincare products safely, securely, and on time, so you can enjoy a smooth and worry-free shopping experience.